Frequently Asked Questions

1 - I forgot my Password for home banking. What do I need to do re-set my Password?

Your Password can be 4 - 32 characters in length and must contain both letters and numbers. The Password is case sensitive so please remember to enter it exactly as you set it up. In the event you forgot your password or inadvertently locked yourself out there is steps listed within the TIPS & FAQS tab to the right of the login that will enable you to re-set the Password yourself. If you continue to have problems re-setting your Password do not hesitate to call our Call Center during normal operating hours for assistance at (800) 652-2328.

2 - I forgot my security question Answer(s). How do I reset my security question Answer(s)?

Please remember your security question Answers are case sensitive as well as character length sensitive. For example, if your security question is: "What street did you grow up on?" and the Answer is: Grandview Avenue then you must always capitalize the G and the A and all other letters must be lower case, additionally, you must remember to include the space between the two words. Also, the system will not recognize abbreviations such as Ave instead of Avenue. Your security question answers must be input exactly as you originally input them. There is steps listed within the FORGOT YOUR ANSWER tab below your security question answer that will enable you to re-set your security question Answers, or you may also customize your security questions by selecting the OPTIONS tab in home banking and going to Security Settings. As always, if you need any assistance please call our Call Center during normal operating hours at (800) 652-2328.

3 - Why am I having problems logging into Voice Banking?

When beginning the process of logging into Voice Banking you will need to enroll as a new user by pressing the star "*" button and following the prompts. Your User ID is your Member Number, (formerly account number). Your PIN number remains the same as your old PIN number. As always, if you need any assistance please call our Call Center during normal operating hours at (800) 652-2328.

4 - Why do I see a hold on my home banking account for a purchase I made earlier?

A hold shows a purchase that was made but has not yet cleared from the merchant. The hold will be released once the transaction has been completed. As always, if you need any assistance please call our Call Center during normal operating hours at (800) 652-2328

5 - Why are credit card payments not showing-up on Home Banking?

The due date will not change until the cycle statement has completed. Once the billing cycle is complete, the due date will change and reflect the payment. Please disregard the due date shown in red. For more information regarding your Atomic Credit Union credit card please log onto ezcardinfo.com. As always, if you need any assistance please call our Call Center during normal operating hours at (800) 652-2328.

*By clicking on the above link you will leave Atomic Credit Union's website. Atomic Credit Union does not own or operate this website and thus cannot ensure its content. We recommend you review the business's policy or terms and conditions to fully understand what information is collected by this website.

6 - Why is my overdraft protection of $750 not showing up on Home Banking?

We have requested custom programming from our home banking provider to show the overdraft protection available limit aside from your actual balance. Rest assured, even though the $750 overdraft protection balance does not show in home banking your account is covered unless otherwise notified for specific reasons. As always, if you need any assistance, please call our Call Center during normal operating hours at (800) 652-2328.

7 - What is the oldest supported version of Quicken?

The oldest supported version is 2012.

8 - How do I view my mortgage payment history?

In order to view your mortgage history, log into Online Banking. Once you are logged in, mouse over the "Accounts" tab and click on "Multiple History". Here you will be able to choose your mortgage loan and click on "View Transactions" to view your mortgage history.

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